Troubleshooting
“Greenlight couldn’t start the approval”
Section titled ““Greenlight couldn’t start the approval””monday.com sends this notification when an automation asked Greenlight to start an approval and it couldn’t. It always says why. When you click Request approval yourself, the same reason appears at the top of the Approvals tab instead.
- “Stage … has no approver for this item. Fill in the … column first.” The stage takes its approver from a column, and that column is empty on this item. Fill it in, then click Request approval.
- “Connect Greenlight so it can read this item’s approver columns.” Greenlight isn’t connected yet, or needs connecting again. Open the item’s Approvals tab and click Connect Greenlight.
I can’t see the Approvals tab
Section titled “I can’t see the Approvals tab”The tab has to be added to the board once. Open an item, click + next to its tabs, then Explore more views, and add Greenlight’s Approvals view. If Greenlight isn’t listed, it isn’t installed on your account yet: ask an account admin. See Install Greenlight.
The Approvals tab isn’t available in monday.com’s mobile app yet. Use monday.com in a browser. The page your clients open from their link works on any phone.
It says “No approval flow is set up for this board yet”
Section titled “It says “No approval flow is set up for this board yet””Nobody has set up the stages for this board, and you’re a guest, so you can’t do it yourself. Ask a board member: see Set up your approval flow.
It says “View only”
Section titled “It says “View only””You’re a viewer on this board, and monday.com doesn’t let viewers change items. Ask a board owner or account admin to make you a member.
“The decision was saved, but Greenlight couldn’t update this item”
Section titled ““The decision was saved, but Greenlight couldn’t update this item””Your decision counts, but monday.com didn’t let Greenlight write it to the board’s columns and updates. This usually means you can’t edit this board. Ask a board owner to give you edit access. The board catches up the next time Greenlight records a step on that item.
It keeps asking me to connect
Section titled “It keeps asking me to connect”After you approve the connection in the new browser tab, go back to monday.com and click I’ve connected, check again. If you approved it while signed in to a different monday.com account, the connection page says Wrong account: start again from the account you use Greenlight in.
I don’t see the Approve button
Section titled “I don’t see the Approve button”Only the approvers of the current stage see it, and only when it’s that stage’s turn. Check the Approval stage column to see who it’s waiting on.
Someone changed the Approval column and it changed back
Section titled “Someone changed the Approval column and it changed back”That’s on purpose. Only Greenlight changes this column, so an item can’t be marked approved by mistake. To approve, use the Approvals tab. See The board columns.
If the column doesn’t change back, check that the automation When Approval changes, send a webhook is still switched on in your board’s automations.
My client says the link doesn’t work
Section titled “My client says the link doesn’t work”A link stops working when:
- it’s more than 14 days old;
- it has already been used to decide;
- the item was sent again after changes, which starts a new round.
Your client sees This link isn’t valid for an expired or incomplete link, and Nothing left to do when the decision is already recorded or the approval has moved on.
If the item is still waiting on them, open its Approvals tab and send them a fresh link with Send from my email or Copy link.
“Send from my email” doesn’t open anything
Section titled ““Send from my email” doesn’t open anything”Your computer has no email app set up to open email links. Click Copy link instead and paste it into an email or chat.
“Copy link” doesn’t copy
Section titled ““Copy link” doesn’t copy”Some browsers block copying inside monday.com. Greenlight then shows the link in a box, so you can select it and copy it yourself.
It says “Plan limit reached”
Section titled “It says “Plan limit reached””You’ve used this month’s approval requests, or reached your plan’s number of boards. Click Upgrade, or wait until next month for requests to reset. Approvals already in progress aren’t affected. See Plans and billing.